Winter bookings Check-In between 29 November and 31 March. Summer bookings Check-In between 1 April and 30 November.
Skye Niseko's Terms and Conditions apply to bookings made directly with Skye Niseko; bookings received from a 3rd party (Online Travel Agent or Travel Agency/Wholesaler) must follow the booking terms outlined on the 3rd party reservation.
Terms and Conditions last updated 1 November 2024.
1.1. A Booking is not confirmed until we have received your Deposit payment and a written Confirmation is issued by us.
1.2. All offers, prices, terms and conditions are subject to change or withdrawal without notice prior to a Confirmation being issued.
2.1. All prices are in Japanese Yen and are inclusive of a 10% Japanese consumption tax, onsen tax and 2% accommodation tax (where applicable). There are no additional Resort or Service charges.
3.1. Payment of the Deposit is needed before a Booking can be confirmed.
3.2. The following applies to Winter Bookings, defined as checking-in between 29 November and 31 March :
3.2.1. If the Confirmation date is more than 60 days before Check-In the Deposit is 20% of the Accommodation Rate (before any discounts).
3.2.2. If the Confirmation date is 60 days or less before Check-In the Deposit is 100% of the Booking Total and is not refundable.
3.3. The following applies to Summer Bookings, defined as checking-in between 1 April and 30 November:
3.3.1 For bookings of less than 3 Nights OR for bookings of less than 3 separate accommodations 100% of the Booking Total is due upon Check-In.
3.3.2 Where the Confirmation date is more than 7 days before Check-In; bookings of 3 Nights or more, OR for group bookings of 3 accommodations or more, the Deposit is 20% of the Accommodation Rate (before any discounts).
3.3.3 Where the Confirmation date is 7 or less days before Check-In, for bookings of 3 Nights or more, OR for group bookings of 3 accommodations or more, the Deposit is 100% of the Booking Total.
4.1. The following applies to Winter Bookings, defined as checking-in between 29 November and 31 March:
4.1.1. The Balance of the Booking Total is required no later than 60 days prior to Check-In.
4.2. The following applies to Summer Bookings, defined as checking-in between 1 April and 30 November:
4.2.1 For bookings of 3 Guests Nights or more, and group bookings of 3 accommodations or more, the balance payment is required not later than 7 days prior to Check-in.
4.2.2 For all other bookings the Balance of the Booking Total is required upon check-in.
4.3. It is not possible to split payment for the Deposit or balance between multiple credit cards.
4.4 For credit card payments, the details of the credit cards must match the name on the passport of the guest staying at the hotel.
4.5 All payments must be by credit card in Japanese Yen.
4.6 Where the currency of your credit card is not Japanese Yen:
4.6.1. All foreign exchange rate calculations and charges are your responsibility.
4.6.2. There may be differences between the date of your credit card payment, the date the charges appear on your credit card statement, and the date on which the currency calculation is made.
4.6.3. Where we cancel, void or refund a payment to your credit card in JPY, there will be changes in the refund amount due to foreign currency exchange rates and fees and charges of your bank or credit card
company; any differences are your responsibility.
5.1. A change in the any of the following is considered a Cancellation of the entire existing Booking, with relevant cancellation charges, and a Re-booking (subject to availability) with the new requirements:
5.1.1. The Room Category; or
5.1.2. The Check-In date;
5.1.3. The Check-Out date.
5.2. The following applies to Winter Bookings, defined as checking-in between 29 November and 31 March:
5.2.1. If you cancel less than 7 days after making the payment but more than 60 days before check-in, there will be a JPY10,000 administration fee. We will charge this fee to the credit card used for the deposit.
5.2.2. If you cancel less than 7 days after making the payment but less than 60 days before check-in, the cancellation fee is 100% of the total booking amount.
5.2.3. If you cancel more than 7 days after making the payment but more than 60 days before check-in, the full deposit is non-refundable.
5.2.4. For cancellations made 60 days or less before check-in, the fee is 100% of the total booking amount.
5.3. The following applies to Summer Bookings, defined as checking-in between 1 April and 30 November:
5.3.1. If the booking is for 1-2 nights, not exceeding groups of 3 OR more separate reservations OR for bookings of less than 3 Nights:
5.3.1.1. Cancellation more than 2 days before Check-In: No charge.
5.3.1.2. Cancellation 2 days before Check-In: 50% of the Booking Total.
5.3.1.3. Cancellation within 1 day of Check-In: 100% of the Booking Total.
5.3.2. If the booking is for 3 nights or more, or for groups of 3 or more separate reservations OR for bookings OR 3 or more Guests:
5.3.2.1. Cancellation within 7 days of Payment but more than 7 days before Check-In: JPY10,000 administration charge; you authorize us to charge the Credit Card which you used to pay the Deposit.
5.3.2.2. Cancellation after 7 days of Payment but more than 7 days before Check-In: 20% of the Accommodation Rate (before any discounts); you authorize us to charge the Credit Card which you used to pay the Deposit.
5.3.2.3. Cancellation 7 days or less before Check-In: 100% of the Booking Total; you authorize us to charge the Credit Card which you used to pay the Deposit.
5.4. Any refund due to you will be processed via the credit card used to make payment or a bank transfer. All transfer fees and exchange rates losses are payable by you and will be deducted from the refunded balance.
5.5. Cancellation requests must be submitted in writing (by email). Cancellation requests will not be accepted verbally. Bookings are not cancelled until a confirmation of cancellation has been issued by the Reservations team.
5.6. Credit held on bookings are non-refundable and non-transferable to other bookings.
6.1. The Hotel has a range of facilities and services available for guests including:
Included with your Booking for no extra charge:
Additional charges apply:
7.1. We can book services and products (Resort Services) on behalf of Guests, the charges for which may be attached to a Booking. These include (but are not limited to) Lift Tickets, Airport Transfers, Equipment Hire, Ski/Snowboard Lessons, Mountain Guiding, Food Packages, and other Tours & Activities.
7.2. Payment for Resort Services is required no later than 7 days prior to Check-In.
7.3. Transfers: You must advise us in writing at least 14 days prior to Check-In of your flight details for both arrival and departure from Hokkaido. Without this information we are not able to organize and deliver any Airport Transfers you have booked with us.
8.1. A cancellation is any change to a Resort Service Item which is not an upgrade or the addition of a new Item.
8.2. Where you cancel a Resort Service Item the following applies:
8.2.1. Cancellation 14 days or less prior to Check-In – 100% of the price of the Resort Service Item, UNLESS otherwise stated in the terms for that Resort Service Item on our website or the Confirmation.
8.2.2. Any amount eligible for refund from cancelled Resort Service Items will be credited back to the credit card used for the initial payment. Please be aware that refunds are subject to transaction fees, which will be deducted from the refunded amount.
9.1. An Amendment is any change to names, adding extra people to your Booking, upgrading of Packaged Items or any change to Resort Service Items.
9.2. Amendments after Payment incur an administration fee of JPY20,000 per change – this does not apply to new Resort Service Items added to your Confirmation.
10.1. Where you do not use Resort Services that you have purchased and booked we cannot offer any refund in whole or part.
10.2. If your arrival or departure time or date changes due to delayed or cancelled flights or any other reason you will need to claim any loss or extra fees incurred on your travel insurance.
10.3. If your arrival or departure time or date changes due to delayed or cancelled flights or any other reason any Resort Service Items you have purchased may not be able to be rescheduled and you may have to repurchase services for the rescheduled time AND there may be delays in supplying a rescheduled service, or alternative service.
10.4. You must make all requests for changes in writing and where we are able to accommodate your requested change our written Confirmation will be sent. Verbal instructions or confirmation cannot be accepted or honoured without written confirmation.
11.1. We reserve the right to substitute or upgrade accommodation to one of a comparable standard and type, as determined by us. In the event that we are unable to provide accommodation meeting these standards, we will process a refund of the Deposit or full payment amount to the original payment method. Please note that refunds are subject to any applicable transaction fees.
11.2. The maximum number of guests for each accommodation type is specified on your confirmation documentation and our website. Typically, this is 2 guests per bedroom. Exceeding this number without prior approval is not permitted.
11.3. For our 1-Bedroom Suites, the standard occupancy is 2 guests, but we can accommodate a maximum of 3 guests due to the availability of an extra bed in these suites.
11.3.1 Where the Winter Rate period applies, an additional charge of JPY10,000 per night applies for an extra guest (child aged 7-15 or adult aged 16+) beyond the standard occupancy.
11.3.2 Where the Summer Rate Period applies, an additional charge of JPY2,800 per night applies for children (7-15) and JPY3,800 per night for adults (16+) beyond the standard occupancy.
11.3.3 Extra guests will be accommodated on a Murphy bed or Japanese futon, subject to availability. Requests for extra bedding must be made prior to arrival.
11.4 Cots (cribs) and highchairs are provided at no extra cost but are subject to availability and must be requested at the time of booking.
11.5 An infant is defined as a child aged 0 to 6 years are counted as occupants but are exempt from the extra person charge.
11.5.1 In our standard rooms, up to two infants per accommodation are permitted in additional to the maximum guest number at no additional cost.
11.5.2 Children aged 7 to 15 and Adults 16+ are counted as occupants and are subject to the extra person charge.
11.6. No part of the accommodation or stay may be sublet to a third party without the written approval of Skye Niseko. All people staying in the accommodation must be recorded on the booking, prior to the arrival, and must abide by these terms and conditions.
11.6.1 The accommodation and its facilities are exclusively reserved for the use of the guests as listed on the original booking. Subletting or transferring the accommodation to a third party is strictly prohibited without prior written approval from Skye Niseko.
11.6.2 The guest who has made the booking must be present during the stay.
11.6.3 The replacement or rotation of guests during the stay is not permitted unless prior notification and approval have been obtained from the Hotel Team.
11.6.4 All guests must be accurately listed with their full information as per their passports prior to arrival. Any changes to the guest list during the stay are only permissible with pre-approval from the Hotel Team.
11.6.5 Failure to comply with the terms listed in section 11.6 may result in the cancellation of the booking without refund and additional charges may be incurred.
12.1. You accept responsibility for damage to the room or hotel common areas, fittings, furniture, keys and other chattels caused during your stay, including any consequential losses incurred.
12.2. Damage to wooden floors is a common issue, usually caused by wearing snow spikes or/and ski boots inside the room. The full cost of repair for any damage to the flooring caused during your stay will be charged to you. There is a minimum charge of JPY50,000. Please understand that in the larger rooms the cost of repairing damaged flooring can exceed JPY2,000,000.
12.3. A valid Credit Card is required and you authorise the charge of all fees and charges listed within these terms to that Credit Card. The name of the provided Credit Card must match the name on the passport of one of the Guests staying in the accommodation.
12.3.1: Upon check-in, a Security Deposit of 50,000 JPY is required. This deposit will be charged for the duration of the stay and returned post-inspection of the room upon check-out.
12.4. Your personal possessions, including lift passes, luggage and snowsports equipment, remain at your own risk during your stay.
13.1. Rooms are available for occupation from 3pm.
13.1.1 Where you inform us of a later arrival time the room may be prepared just prior to that time. Therefore, please ensure to provide up to date arrival times for all guests staying in the room.
13.1.2 Standard check-in times of 3pm may not be possible for bookings made within 48 hours of check-in.
13.2. The Standard Check-out time is 11am and the accommodation must be vacated by then.
13.3. Where the room is not vacated by the Check-Out time, an extra amount equivalent to 25% of the rack rate for the occupied room, for each hour or part thereof that the room is occupied past the Check-Out time will be charged to you unless approval has been given in writing from the hotel team. Rooms not vacated within 4 hours of Check-Out time will be charged accommodation for an additional night.
13.4. We reserve the right to enforce vacation of the room any time after the Check-Out time.
13.5. A credit card Security Deposit will be required at Check-In for ALL rooms – you cannot Check-In to the room until we have credit card details and a Security Deposit.
13.6: In compliance with Japanese Law, we are required to collect each guest's full name, nationality, passport number and postal address at the time of check-in.
13.6.1: To expedite the check-in process, we will endeavor to gather this information prior to your arrival.
13.7. The Lobby Lounge, Café/Bar, luggage store, Onsen, Spa and Shuttle are available for use:
- on the Check-In date prior to the Check-In time, and
- on the Check-Out date, after the Check-Out time.
14.1. The room will be clean and tidy on Check-In, beds will be made with fresh linen and bath towels will be supplied.
14.2. At Check-In complimentary bottled water, tea, coffee, sugar, body soap, hand soap, conditioning shampoo, dishwasher powder, samue (Japanese pyjamas) tissues and cleaning products will be15.1. No pets are allowed at the hotel, either inside, outside or remaining in vehicles parked at the hotel.
16.1. We do not recommend Guests to bring their own vehicle in winter months.
16.2. Parking during winter months is severely restricted and must be requested and confirmed for each booking if required. Charges apply and overnight public parking is not located nearby. Guests who intend
17.1. All rooms are non-smoking. All hotel common areas are non-smoking unless otherwise designated.
17.2. If guests smoke in the hotel and continue to smoke after being requested to stop, we may evict the group or any individual from the hotel without any refund.
17.3. If anyone in the group has smoked in the properties, they will be charged additional cleaning costs at minimum 1 night's full accommodation rate AND costs incurred in compensating later guests who are affected by the smell of smoking or the owner of the room for bookings that need to be relocated to a different accommodation.
18.1 Relocation Rights: The hotel or property management retains the right to relocate a guest to alternative accommodations in the event of unforeseen circumstances. These circumstances include, but are not limited to, situations such as overbooking, maintenance issues, or any situations that might compromise the safety or comfort of the guest.
18.2. Notice and Standard: Every reasonable effort will be made to provide the guest with advance notice of any such relocation, however no such notice is guaranteed.
19.1. Skye Niseko operates wholly in Japan and the law of Japan applies to all services provided. Where services are provided by agents and principals the Bookings are made subject to the terms and conditions of the agent or principal.
You accept these terms and conditions in full when you pay your Deposit.
| Company | HTM K.K. |
|---|---|
| Contact Person | Satsuki Kojima |
| Website | Skye Niseko Official Website |
| Web Address | https://www.skyeniseko.com |
| Address | 3-16-2 Niseko Hirafu 4-jo 1 chome, Kutchan-cho, Abuta-gun, Hokkaido 044-0087 |
| Phone | +81 (0) 136-21-2557 |
| Booking means | Transfer bookings accepted via our website only. Bookings are accepted by e-mail which must include an itinerary. |
| Price | Depends on accommodation plan within site. |
| Payment | Prepaid by credit card or pay upon arrival. |
| Cancellation | All bookings will be invalid if any false information is given in the bookings. Your booking will be cancelled if there is no payment prior to date of service. |
| Refund | After Check-In, no refund will be given. |
| Contact | Call +81 (0) 136-55-5123 or contact Skye Niseko for more information. |
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